I received a beautiful candle from my son. He putchased a supposed quality candle. After lighting the candle the 1st time the flame was so low it was barely a flicker and virtually no flame. Its unusable. I emailed customer service to inform them and explained my frustration and with cost of a $50candle i expect it to have a decent wick that can burn the candle. After sending through another request for more photos including batch number and a video as well?! as they wanted to investigate. Its not my problem but I obliged.They also asked how id like to proceed.? I was taken back by this tbh? Isnt that up to them?????i did not receive any email back to thank for the extra photo and video. Surely an apology and thank you for providing the extra information. I accomodated going out my way to provided all photos and videos in my time. I am unwell and thats why i was given a candle. They burn unevenly . So after sending through video and photos i didnt get a reply. Customer by Samantha is very disappointing .

The coconut and lime diffusers are beautuful.

This is one of the few candles that don't trigger my hayfever and I burn them in my shop to also minimise the very old brick shop smell which is hugely successful. I'm constantly getting asked what the wonderful smell is when customers walk into the shop and if I stocked your candles I probably could have sold a massive amount by now just by the interest shown by customers alone!!

Thanks for creating an amazing Australian product xx

My Feedback:

The scents I choose are exclusive - my newest candles from Peppermint Grove is all about refined elegance.

My latest candles from Peppermint Gove collection features uniquely exclusive fragrances paired with elegant, stunning high-end glass bases and are also reusable — a luxurious blend of beauty and class.

My soy candles are thoughtfully crafted with a variety of scents, sizes, and elegant packaging — including decorative boxes. They complement my home décor beautifully and supports my self-care routine, creating the perfect atmosphere for relaxation and wellness.

My advice for those who truly appreciate quality, these candles offer refined fragrances that speak for themselves. A premium product for discerning taste.

Thank you Peppermint Grove for such and amazing product but most importantly, for making my palace feeling so unique and with elegance ✨

Delivery experience

Shipping option fast and well packed. Delivery fast and quick. Communication with email confirmation and delivery fantastic.

Note

I only tried to purchase 1 product but it was so hard to resist other scents, I end up buying 16 items ✨

Happy customer ✨

Rosa Titi